You can get a copy of your data or ask us to close your account. Here is how it works.
Your rights
- See the information we hold about you.
- Correct it in your profile and settings.
- Get a copy of your data.
- Withdraw permissions you gave, such as marketing emails.
- Ask us to close your account and delete your data.
Getting a copy of your data
Ask for a copy below. We prepare a file with your account details, settings, profile, publications, posts, the messages you sent, your bookings and contracts, and your notifications.
The file does not include other people's private information. Only you can download it. We tell you when it is ready.
Closing your account
When you ask us to close your account, we first check for open work and money. If you have work in progress, booked sessions, money owed to you or a payment still settling, we put your request on hold and tell you why.
When everything is finished, we close your account, sign you out everywhere and withdraw your profile and contributions.
What we must keep
The law requires us to keep some records, such as contracts and payments. We keep them with restricted access, and they never appear in search. We review them regularly and delete them when we no longer need them.
Need help?
For both requests we ask for your password again, to make sure it is you. If you have trouble, contact support and choose Privacy and my data.